Refund policy
At Zentrix Ventures LLC, we are committed to providing luxurious, high-quality silk cami sets and exceptional customer service. If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- A receipt or proof of purchase is required.
Refunds
Once we receive your returned item, we will inspect it and notify you regarding the status of your refund.
- If approved, a refund will be initiated to your original method of payment.
- Processing times may vary depending on your bank or card issuer.
Late or Missing Refunds
If you haven't received a refund yet:
- Check your bank account again.
- Contact your credit card company — it may take some time before your refund is officially posted.
- Contact your bank — processing time can vary.
If you've done all of this and still haven't received your refund, please contact us at support@zentrixventuresllc.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, email us at support@zentrixventuresllc.com.
Shipping Returns
To return your product, please mail it to:
Zentrix Ventures LLC 5830 E 2nd St, Ste 7000 #34456 Casper, Wyoming 82609, US
Please note that you will be responsible for paying your own shipping costs when returning an item. Shipping costs are non-refundable.
Contact Us
If you have any questions about this Refund and Returns Policy, please contact us at:
📧 support@zentrixventuresllc.com 📍 5830 E 2nd St, Ste 7000 #34456, Casper, Wyoming 82609, US